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See what our customers say...

Customer Reviews

RJ -

Very friendly, prompt and efficient. Explained options and costs clearly. Highly recommended.

nicholas
came in 15 mins and fixed

naz
came and fix my door within 1 hour of the call. Nice friendly helpful staff. Job well done.

Barry
Job completed quickly and with no fuss. Great service and very proffesional engineer. Very satisfied.

Jauqui ‎ -
Would highly recommend the quick and efficient service of Harpenden locksmiths. Arrived as planned, carried out the replacement plus provided some additional security advice. Thanks!

Michael
Excellent service. Extremely prompt (even at an 11pm call out - was there in 15 minutes), friendly, polite and efficient. Will definitely use again, and wouldn't hesitate to recommend to anyone needing a locksmith! Thanks for securing our home in the middle of the night!

amy-lou
Would recommed, Thank you!

Jennifer
Great service. Prompt and courteous. Would definitely recommend to anyone requiringlocksmith services.

Emma Boon ‎ -
Great service - very prompt and efficient response. Would definitely use again. Thanks!

Ryan
Fantastic service from Larry Neal! Quick response with swift and perfect resolution! 5 Star would recommend to anyone! Sorted my dodgy window locks with brand new ones in no time at all, thank you and I will definitely use you again for future work when needed!!

Spider
Thankyou so much for putting new locks on my garage door....plus 2 extra security locks...I cant tell you how grateful I am for your fast and efficent service...I would recommend you to any one...you have set my mind at rest!!!!

Tayler
Dear Mr Neal Thank you very much for getting my door open this morning, I am very grateful Mrs C Tayler and all the children at The Grove School Harpenden.
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Helping out BBC Three Counties Radio

Larry.

I thought I should let you know that the lock case has been resolved.

I never identified the company to you, but now that we are at this point I can confirm I was communicating with xxxxxxxx xxxxxxxxx.

They have handled the case well; the manager has dealt with it in a professional manner.

The operative who did the job wrote a sloppy invoice and whilst he had not done work to the value of the bill, he believed he had completed sufficient work to justify the charge.

The manager told the operative that regardless of his personal assessment of the work he had done, if he had not done the work listed on the invoice he could not charge.

He has been told in no uncertain terms by the company that he must never make the same mistake again.

He has been told if he did the same thing again he would no longer be contracted.

The couple have now been refunded an amount of money that they are satisfied with.

We thank you for your involvement in this case, it was critical to the resolution.

Kind Regards and I hope business continues to go well in what we know are tough times for everyone.


Tim Wheeler
Broadcast Journalist
Consumer Reporter
JVS Show
BBC Three Counties Radio
01582 637450



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Owner Mr L Neal Locksmith Services Ltd
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